FAQ

Who can apply?

AHPRA Registered health practitioners working in aesthetic medicine in Australia.

For scripting: Registered Nurses Division 1.

For product procurement: Registered Nurses Division 1 [who are also members for scripting services], Nurse Practitioners, Medical Practitioners and Dentists.

Doctors/Dentists/ Nurse practitioners based in QLD and WA can also buy stock.

Who can't?

Enrolled nurses and assistants in nursing, as Glow Medical Collective cannot provide the supervision these qualifications require.

Practitioners in Queensland or Western Australia [currently], and practitioners based outside Australia.

Why not Queensland or Western Australia?

Queensland registered nurses cannot purchase Schedule 4 cosmetic injectable medicines as clinic stock. A doctor or nurse practitioner may hold such stock only where they exercise exclusive or joint custody and control at the clinic; otherwise, medicines supplied to a nurse-led clinic must be dispensed and labelled for an individual patient. Glow Medical Collective's current supply and prescribing model does not meet these requirements.

Western Australia — our prescribing Doctors are based on the east coast. Because prescriptions are issued during a live video consultation while the patient is in the clinic, the time difference prevents us from providing reliable coverage during Western Australian clinic hours.

Can an enrolled nurse do cosmetic injections?

Yes. Enrolled nurses may perform cosmetic injections when working within their scope of practice and under the required supervision. Glow Medical Collective cannot provide the necessary supervision arrangements.

If your goal is to practise independently in cosmetic medicine, the pathway is to qualify and register as a registered nurse (Division 1).

I'm an assistant in nursing. What pathway would allow me to perform cosmetic injections?

You would first need to complete an approved nursing qualification and obtain registration as either an enrolled nurse, who must practise under the required supervision, or a registered nurse (Division 1).

I'm registered in another health profession. What pathway would allow me to perform cosmetic injections?

The requirements depend on your profession and the state or territory in which you practise. Because individual circumstances vary, you should seek advice from the relevant professional regulator or an appropriately qualified adviser rather than rely on general guidance from us. The first few questions in our application will indicate whether Glow Medical Collective may be able to work with you.

What documents and information will I need for my application?

If you have everything ready, the application should take about 20 minutes to complete. The form is the key part of your enquiry and will prompt you for all required information and documents:

• AHPRA registration — your registration number, renewal date and a copy of your registration certificate downloaded from the AHPRA portal.
• Photo identification — a clear scanned copy or image of your current driver licence or passport, together with the document number and expiry date.
• Professional indemnity insurance — your insurer, policy number and expiry date, plus a copy of your current certificate of currency.
• Practice details — your clinic name and address, and your ABN if you have one.
• Victorian registered nurse applicants — your poisons permit number and expiry date, plus a scanned copy of the permit.
• Applicants in New South Wales, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory — photographs of your clinic premises. The application explains the specific images and details required.
• Consistent legal name — your name must match across your identification, certificates and the AHPRA register.

I don't have an ABN yet. Can I still apply?

That's fine. Select the relevant option in the application and continue — not having an ABN yet will not delay your application.

Can I save the form and come back?

Yes. We'll email you a secure link so you can return to the form without losing the information you've entered. This is particularly useful when you reach the clinic premises photographs: you can complete the rest of the form in the evening and take the photographs at the clinic the next morning.

Why does Glow Medical Collective ask for pictures of your clinic premises?

This is a Glow Medical Collective application requirement, not a legal requirement.

For Victorian applicants, a current poisons permit provides the required evidence.

New South Wales, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory do not have an equivalent permit for us to verify. We therefore ask for photographs so we can assess whether your proposed arrangements support the secure storage of medicines and the safe treatment of patients.

What should my application photographs show?

1. The external entrance to your practice premises, including the street number where possible.
2. Your treatment bed.
3. Your sharps container.
4. Your lockable medicine refrigerator.
5. Your lockable medicine cupboard, with its secure fixing to the wall clearly visible.

The photographs must show the premises listed as your practice address.

For a home-based clinic, you will need to add pictures of flooring and sink and local council permit issued to business and the indemnity cert must cover home based clinic.

Who sees the pictures?

Only Dr Staves and the team member responsible for verifying your application can access the photographs. They are not available to administration, fulfilment or support staff, and are collected and stored under a separate consent.

I work from home. Is that a problem?

• Per the notes above about video verification, you will need to add pictures of flooring and sink and local council permit issued to business and the indemnity cert must cover home based clinic.
• Clinical Infrastructure: your treatment room cannot just be a spare bedroom. It must feature hard flooring (no carpets), dedicated hand-washing facilities (potentially non-touch depending on your state), an adjustable treatment bed, a designated sharps bin, and lockable storage for S4 medications.
• Emergency & Medication Protocols: You are required to maintain a meticulously managed, digitized drug book (integrated within the Fresh app) and hold immediate, trackable stock of emergency medications like adrenaline and hyaluronidase (HILA).
• Local Council Permits: You must obtain the correct local government approvals for a home business. For example, a planning permit or a specialized licence (such as a Personal Appearance Services Licence in Queensland) is legally required to operate.
• Professional Credentials: You must be a fully qualified registered nurse or doctor with an active AHPRA registration and maintain independent Professional Indemnity Insurance (PII) covering your specific home location.

Allow approximately 30 minutes for the call. Dr Staves follows the same discussion framework with every applicant, so be prepared to cover:

• Your background and experience — what brought you to aesthetic medicine, your level of experience, where you trained and any relevant courses you have completed.
• Your current and proposed scope of practice — the indications you treat or plan to treat, your assessment approach and the limits of your competence. Dr Staves will explain any prescribing limitations that may apply based on your experience.
• Your development plans — any further training you want to undertake and any additional products or treatments you hope to introduce into your practice.
• Patient care — your approach to informed consent, clinical records and follow-up care.
• Complication and emergency management — your protocols for vascular events and other complications, how you would respond to an acute event, who you would contact and whether you need assistance obtaining appropriate emergency medicines for your clinic.
• Complaints — how you manage a dissatisfied patient and when Glow Medical Collective should be involved.
• Membership terms — what membership with Glow Medical Collective involves and the responsibilities that apply.
• Your questions — bring any questions you would like to ask Dr Staves.

When can I call for a script? VIC time

Vic Public holiday dates -- same hours as plus public holiday fee $35 ex GST

If I use Glow Medical Collective for procurement, what are the payment options?

• 14-day or 30-day account, as agreed
• Stripe
• Direct Bank transfer
• Credit or Debit card over the phone
• Amex over the phone – sperate facility

Account terms are set when your procurement access opens.